Frequently Asked Questions
Answers to your most common questions about appointments, referrals, billing, and preparing for your visit to One Heart Care.
Booking & Appointments
Preparing for Your Visit
Seeing Our Specialists
Referrals & Requirements
Billing & Insurance
Accessibility & Parking
Emergency & After-Hours Care
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Booking & Appointments
Q: How do I book an appointment at One Heart Care?
A: All appointments require a referral from a licensed healthcare provider practising in Ontario, such as a family doctor or specialist. Once your referral is received and reviewed, our scheduling team will contact you with your appointment date and time.
Q: How long will it take to get an appointment?
A: Wait times vary depending on the urgency of your case and the type of procedure or consultation required. We prioritize urgent referrals and aim to book all patients in a timely manner. Our goal is to see urgent referrals for testing and consultations with in 2 weeks and non urgent referrals for testing and consultations within 4 to 6 weeks with the next available cardiologist.
Referrals for specific cardiologists may take longer depending on the cardiologist schedule.
Q: Can I book an appointment directly without a referral?
A: Unfortunately, a physician referral is required to access all cardiology consultations and diagnostic testing at One Heart Care.
Q: How do I reschedule or cancel my appointment?
A: Please call us at least 72 hours in advance to make changes to your appointment. This allows us to offer your time slot to another patient in need.
Q: Is there a cancellation fee?
A: Missed appointments or cancellations with insufficient notice may result in a $75 fee. We understand emergencies happen, please contact us if you need support.
Q: Will I receive a reminder before my appointment?
A: Yes. We send appointment reminders by phone, email, or text (based on your preference) several days prior to your visit.
Preparing for Your Visit
Q: What should I bring to my appointment?
A: Read ‘Before Your Visit Section’ on the Patient Resource & Support page on our website for detailed instructions.
Q: Will I receive instructions before my test?
A: Yes. You’ll receive specific instructions based on your test or procedure (e.g., fasting, medication restrictions, clothing, or hydration). These instructions will be sent via email or provided by phone.
Q: Can I eat before my test?
A: Some tests require fasting while others do not. Please refer to the instructions provided with your appointment.
Q: Is it okay to wear scented products?
A: No. Please avoid perfumes, colognes, or scented lotions on the day of your visit as we are a scent-sensitive facility.
Seeing Our Specialists
Q: What types of specialists are at One Heart Care?
A: Our team includes board-certified cardiologists, diagnostic imaging experts, and healthcare professionals focused on heart and vascular health.
Q: What should I expect during a cardiology consultation?
A: Your cardiologist will review your medical history, perform a physical examination, and may recommend further testing if needed. You’ll have the opportunity to ask questions and discuss your care plan.
Referrals & Requirements
Q: How do I get a referral?
A: Speak with your family physician or healthcare provider. They can send your referral directly to One Heart Care. Our referral forms are available online for healthcare providers.
Q: What happens after my referral is submitted?
A: Once your referral is reviewed, our team will contact you to book your appointment. We’ll also confirm any required tests and provide preparation details.
Q: Will you share my test results with my family doctor?
A: Yes. We share all consultation notes and test results directly with your referring physician to support ongoing care coordination.
Billing & Insurance
Q: Are services at One Heart Care covered by OHIP?
A: Yes. The majority of our diagnostic and consultation services are covered by OHIP with a valid Ontario health card.
Q: Do you accept patients from other provinces?
A: Yes. We welcome patients from across Canada. If you’re from outside Ontario, please bring your provincial health card and confirm coverage details with your home province and the clinic.
Q: Are there any out-of-pocket fees?
A: Yes, while most of our services are covered by OHIP (or your provincial health plan), certain administrative and non-insured fees may apply to some services (such as completion of forms, letters, or medical summaries requested by third parties; out-of-country or uninsured patient visits; and copies of medical reports). You will be informed in advance if any costs apply.
Accessibility & Parking
Q: Is your clinic accessible for individuals with mobility needs?
A: Yes. Our facilities include accessible entrances, washrooms, elevators, and seating. Please let us know if you require additional assistance on arrival.
Q: Do you offer onsite parking?
A: Yes. Paid parking is available onsite. We also have designated accessible parking spots near the entrance.
Q: Is your location accessible by public transit?
A: Yes. We are located near major transit routes. Please check your local transit authority for the best route options.
Emergency & After-Hours Care
Q: What should I do if I have a medical emergency?
A: One Heart Care is not an emergency facility. If you experience chest pain, shortness of breath, or any other urgent symptoms, please call 911 or go to your nearest hospital emergency department right away. They are fully equipped to provide the urgent care you need, without delay.
Q: Can I reach a cardiologist after hours?
A: Our specialists are not available for direct patient contact after hours. Please contact your family doctor or visit an urgent care centre for non-emergency concerns.
Booking & Appointments
Q: How do I book an appointment at One Heart Care?
A: All appointments require a referral from a licensed healthcare provider practising in Ontario, such as a family doctor or specialist. Once your referral is received and reviewed, our scheduling team will contact you with your appointment date and time.
Q: How long will it take to get an appointment?
A: Wait times vary depending on the urgency of your case and the type of procedure or consultation required. We prioritize urgent referrals and aim to book all patients in a timely manner. Our goal is to see urgent referrals for testing and consultations with in 2 weeks and non urgent referrals for testing and consultations within 4 to 6 weeks with the next available cardiologist.
Referrals for specific cardiologists may take longer depending on the cardiologist schedule.
Q: Can I book an appointment directly without a referral?
A: Unfortunately, a physician referral is required to access all cardiology consultations and diagnostic testing at One Heart Care.
Q: How do I reschedule or cancel my appointment?
A: Please call us at least 72 hours in advance to make changes to your appointment. This allows us to offer your time slot to another patient in need.
Q: Is there a cancellation fee?
A: Missed appointments or cancellations with insufficient notice may result in a $75 fee. We understand emergencies happen, please contact us if you need support.
Q: Will I receive a reminder before my appointment?
A: Yes. We send appointment reminders by phone, email, or text (based on your preference) several days prior to your visit.
Preparing for Your Visit
Q: What should I bring to my appointment?
A: Read ‘Before Your Visit Section’ on the Patient Resource & Support page on our website for detailed instructions.
Q: Will I receive instructions before my test?
A: Yes. You’ll receive specific instructions based on your test or procedure (e.g., fasting, medication restrictions, clothing, or hydration). These instructions will be sent via email or provided by phone.
Q: Can I eat before my test?
A: Some tests require fasting while others do not. Please refer to the instructions provided with your appointment.
Q: Is it okay to wear scented products?
A: No. Please avoid perfumes, colognes, or scented lotions on the day of your visit as we are a scent-sensitive facility.
Seeing Our Specialists
Q: What types of specialists are at One Heart Care?
A: Our team includes board-certified cardiologists, diagnostic imaging experts, and healthcare professionals focused on heart and vascular health.
Q: What should I expect during a cardiology consultation?
A: Your cardiologist will review your medical history, perform a physical examination, and may recommend further testing if needed. You’ll have the opportunity to ask questions and discuss your care plan.
Referrals & Requirements
Q: How do I get a referral?
A: Speak with your family physician or healthcare provider. They can send your referral directly to One Heart Care. Our referral forms are available online for healthcare providers.
Q: What happens after my referral is submitted?
A: Once your referral is reviewed, our team will contact you to book your appointment. We’ll also confirm any required tests and provide preparation details.
Q: Will you share my test results with my family doctor?
A: Yes. We share all consultation notes and test results directly with your referring physician to support ongoing care coordination.
Billing & Insurance
Q: Are services at One Heart Care covered by OHIP?
A: Yes. The majority of our diagnostic and consultation services are covered by OHIP with a valid Ontario health card.
Q: Do you accept patients from other provinces?
A: Yes. We welcome patients from across Canada. If you’re from outside Ontario, please bring your provincial health card and confirm coverage details with your home province and the clinic.
Q: Are there any out-of-pocket fees?
A: Yes, while most of our services are covered by OHIP (or your provincial health plan), certain administrative and non-insured fees may apply to some services (such as completion of forms, letters, or medical summaries requested by third parties; out-of-country or uninsured patient visits; and copies of medical reports). You will be informed in advance if any costs apply.
Accessibility & Parking
Q: Is your clinic accessible for individuals with mobility needs?
A: Yes. Our facilities include accessible entrances, washrooms, elevators, and seating. Please let us know if you require additional assistance on arrival.
Q: Do you offer onsite parking?
A: Yes. Paid parking is available onsite. We also have designated accessible parking spots near the entrance.
Q: Is your location accessible by public transit?
A: Yes. We are located near major transit routes. Please check your local transit authority for the best route options.
Emergency & After-Hours Care
Q: What should I do if I have a medical emergency?
A: One Heart Care is not an emergency facility. If you experience chest pain, shortness of breath, or any other urgent symptoms, please call 911 or go to your nearest hospital emergency department right away. They are fully equipped to provide the urgent care you need, without delay.
Q: Can I reach a cardiologist after hours?
A: Our specialists are not available for direct patient contact after hours. Please contact your family doctor or visit an urgent care centre for non-emergency concerns.
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