Patient Support & Resources
From appointment requirements to accessibility, parking, and patient support, all the information you need is right here.
Your Appointment Guide
At One Heart Care, we want you to feel informed, supported, and comfortable throughout your visit. Here’s how to prepare and what to expect before, during, and after your visit.
Before Your Visit
To help us provide the best care, please bring:
- Your health insurance card
- Non OHIP Insurance Papers (IFH, LAMP)
- Relevant medical records, including test results or imaging
- A list of current medications (prescription, over-the-counter, and supplements).
- Any forms your healthcare provider may have asked you to complete.
- Instructions from your doctor (e.g., follow any test instructions or medication adjustments).
- An interpreter if required.
Optional:
- A support person, especially if you expect detailed medical discussions
- A sweater or light jacket, clinic spaces are often kept cool.
During Your Visit
This is your time. We encourage you to:
- Share symptoms, questions, and concerns openly.
- Ask for clarification if anything feels unclear.
- Take notes or ask for a summary, if helpful.
- Our focus is on making sure you feel heard and cared for.
After Your Visit
We’ll work with you on any follow-ups, including:
- Scheduling additional tests or specialist consultations.
- Coordinating with hospital teams and/or your physicians, if further care is required.
Appointment Reminders
We may contact you by phone, email, or SMS regarding your appointments. SMS messages are sent as reminders only, please do not reply to them. If you have any questions about your appointment, please call us at 905-804-7000, extension 1.
Diagnostic Testing at One Heart Care
We are dedicated to delivering safe, compassionate, and high-quality care for all your medical appointments. Our team collaborates closely with you and your referring physician to ensure thorough preparation, clear communication, and ongoing support throughout your treatment journey.
For details on specific tests and consultations, visit our Test & Consultation Instructions page.
Before Your Test
You will receive detailed guidance on how to prepare, including any necessary tests and/or medication adjustments. Our team is available to answer your questions and help you feel confident and informed.
During Your Test
Our experienced medical team follows strict safety protocols and utilizes the latest technology and techniques to ensure your comfort and the best possible outcomes.
After Your Test
We will coordinate any follow-up appointments or further testing if required.
If you have any questions or need assistance at any stage, please reach out to our care team. We are here to support you every step of your heart health journey.
Transportation & Parking
We are committed to making your visit convenient and stress-free. Accessible parking is available near our entrance, including designated spaces for individuals with disabilities. On-site parking is managed by a third-party provider and follows standard paid rates. The parking fee is a flat rate of $7.00 and can be paid using either a debit or a credit card.
Public transportation options are easily accessible, with local bus stops within walking distance. For patients requiring mobility support, we’re happy to provide helpful information and resources. While there are several ways to reach One Heart Care, we’ve included a link to MiWay, Mississauga’s public transit system, as it offers convenient connections to GO Transit, the TTC, Brampton Transit, Milton Transit, and Oakville Transit. This makes it easy to travel to our clinic from across Mississauga and surrounding communities.
Our goal is to ensure easy and comfortable access to care for all patients and visitors.
Accessibility
We are dedicated to ensuring that all patients, visitors, and team members have equal access to our services. We strive to provide an inclusive environment that accommodates diverse needs, including physical, sensory, and communication accessibility.
Our facilities comply with all relevant accessibility standards to remove barriers and promote independence. We offer reasonable accommodations and assistive services upon request to support your visit.
We train our team to be aware of accessibility needs and to provide respectful, effective assistance. If you require any special support or have suggestions to improve accessibility, please contact us in advance so we can prepare to assist you.
Our commitment is to ensure dignity, respect, and equitable care for everyone who comes through our doors.